What the client is looking at

Every order is offered to the shop first. Until the shop taps Accept (2-minute timer), the pickup job sits in PENDING_VENDOR and no rider can be dispatched — so you never send a rider to a shop that is full, closed, or doesn't do that service. Reject opens a reason sheet, the customer is told instantly and offered nearby alternatives.

After acceptance: one order = two separate rider jobs. Job 1 (Pickup) ends the moment the bag is scanned in at the shop. Two days later the vendor taps Mark Ready, which creates Job 2 (Return) — usually assigned to a different rider. Watch the Rider phone auto-switch accounts at step 14 to show exactly that. COD is collected on the return leg, so the cash ledger settles against the delivery rider, not the pickup rider.