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Frequently Asked Questions
A Managed IT Service Provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems. MSPs proactively monitor, maintain, and secure your IT environment to ensure maximum uptime, performance, and security.
Twenty years of delivery, 5000+ clients and certified engineers across infrastructure, networking, security and data centre. We supply genuine hardware from authorized distributors and stand behind it with local, responsive support from our Lahore and Faisalabad offices.
We work with banking and finance, retail, education, healthcare, manufacturing, telecom and government organizations across Pakistan — sizing every solution to the sector's compliance and uptime requirements.
Yes. Our helpdesk operates around the clock for managed service customers, with remote triage available immediately and on-site engineers dispatched when an issue cannot be resolved remotely.
We assess your current workloads, design the target architecture, and execute the migration in phases so business operations continue uninterrupted — including hybrid setups that keep sensitive data on-premises.
Every unit is sourced through authorized distribution channels, arrives with full manufacturer warranty, and is specified by our engineers against your actual workload rather than a generic bundle.
Every engagement starts with a discovery session. We design around your budget, headcount, compliance obligations and growth plans rather than fitting you into a fixed package.
Layered defence: perimeter and endpoint protection, network segmentation, patch management, encrypted backups with tested restores, access controls and continuous monitoring — reviewed on a regular schedule.
Critical incidents are acknowledged within 30 minutes and actively worked within one hour. Standard requests are picked up within four business hours. Custom targets are available on managed service contracts.
Yes — scheduled preventative visits and emergency call-outs, delivered from our Lahore head office and Faisalabad branch, with coverage available nationwide through our partner network.
Yes. We deliver nationwide through our logistics partners, with consolidated shipments and installation available in major cities.
Registered corporate accounts can be set up on credit terms after a short verification. We also support purchase orders, staged payments on projects and leasing arrangements for larger deployments.
Regularly. We begin with a documented audit of the existing environment, agree a remediation list with you, then transition it onto our monitoring and support platform.
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